Job Title: Customer Relations Associate (3 Openings)

General Description: A fast-growing nutraceutical company based in Orem, UT is looking for positive, dynamic, bright, energetic, and talented Customer Relations Associates to provide outsanding service to our valued customers.

Key responsibilities include:

  • Serving as a ‘Brand Ambassador’ by emulating the qualities that make us successful (integrity, compassion, empathy, open-mindedness, mutual respect, and commitment to excellence)
  • Staying up-to-date on company products and services and empowering customers to make informed purchasing decisions
  • Attracting potential customers by answering product and service questions; suggesting information about other related products and services to enhance overall customer satisfaction
  • Interacting directly with customers either on the phone, through chat, via email and other customer engagement platforms
  • Taking orders and providing service updates on shipment and delivery to customers on request
  • Identifying and resolving customer questions and concerns in a prompt, courteous, and respectful manner
  • Actively engaging consumers at every opportunity to promote company products
  • Utilizing available tools and resources during every call to make appropriate recommendations to customers
  • Offering and educating customers on the benefits of products and services and explaining how the recommendations will add value to the customer’s overall health goals
  • Proposing and developing policies, processes, and procedures to consistently deliver service par excellence
  • Contributing to individual and team effort by meeting and exceeding customer service goals
  • Being responsible for improving customer retention through programs and service provided to the customer

Required Education, Experience, and Skills

  • Associate’s Degree or Higher + 3 years Customer Relations experience OR 5+ years Customer Relations experience
  • Computer proficiency – MS-Office Suite, E-mail / Internet Research, Google Documents
  • Exceptional written (e.g. email etiquette), oral (e.g. phone etiquette), and active listening skills
  • Outstanding organizational and time-management skills
  • Ability to work in a fast-paced environment
  • Ability to work collaboratively as part of a team as well as independently with little or no supervision
  • Ability to keep an open mind, accept personal responsibility, and incorporate feedback to improve performance
  • Ability to prioritize, multi-task, and complete assignments in a timely manner
  • Ability to identify and resolve customer issues effectively and efficiently
  • Ability to maintain acceptable call lengths and e-mail handle time, while remaining friendly and informative
  • Ability to demonstrate appropriate sense of urgency for e-mail response times and phone service levels

Position: Hourly (Non-Exempt)

Hours: 40 hours / week (Monday – Friday) AND every alternate Saturday

Pay: Depends on experience and negotiable for the right candidate

Benefits: Health, Dental, & Vision insurance, Personal Leave, Sick Leave, Paid Time-off, Employee Discounts on Company Products

Growth Potential: Sky is the limit for the right candidate

How to Apply: Please send cover letter explaining why you are the best candidate for the position in 250 words or less, a detailed CV, and the contact information for three professional references by email to: hr(at)nutrigold(dot)com. We thank all applicants in advance for their interest in this position, but only candidates short-listed for a personal interview will be contacted.


Job Title: PR & Integrated Marketing Communication Associates

General Description: The primary focus of this position is to develop online (e.g. website, emails, webinars, educational videos, blogs, twitter feeds, facebook posts) and print content (e.g. handbooks, catalogs, leaflets) that accurately, consistently, creatively, and effectively communicate the company’s philosophy, vision, products, and services to its internal (e.g. employees, vendors) and external (e.g. customers, media) publics.

Summary of Key Responsibilities:

  • Writing and contributing to content for websites, blogs, emails, press releases, catalogs, leaflets, newsletters, e-books, videos, webinars, etc.
  • Crafting informational messages that communicate complex, abstract concepts clearly and concisely
  • Creating content that helps articulate the value of our products/services
  • Providing detailed information, training and marketing collateral to sales reps and other departments regarding products/services
  • Evaluating, creating, and managing all social media strategies and platforms for the business including monitoring and engaging with our online communities
  • Providing feedback to other writers and editing their content

Required Education, Experience, and Skills:

  • Four year college degree in Journalism or English from an accredited University (GPA 3.7 or higher required)
  • At least 2-5 years of marketing communications experience (e.g. web pages, emails, blogs, twitter feeds, facebook posts, press releases, etc.)
  • Exceptional writing and editing skills (e.g. outstanding vocabulary and grammar skills, and an exceptional eye for detail)
  • Advanced written/oral communication skills (ability to express complex technical concepts in non-technical terms)
  • Experience planning and producing webpages, blogs, press releases, landing pages, email campaigns, and webinars
  • Experience managing non-personal social media accounts like Twitter, Facebook, YouTube, LinkedIn, Google+, etc. with the ability to communicate in a consistent, on-brand voice
  • Experience using social media, mass email, and automated marketing
  • Basic design skills using HTML, PowerPoint, Photoshop, and Illustrator preferred
  • Proficiency using Microsoft Office programs. Familiarity with Google Apps is a plus

Other Attributes:

  • “Work Hard, Play Hard” attitude
  • Motivated, enthusiastic, creative, and edgy
  • Passion for words, content and data
  • Desire to work in a fast-paced, dynamic environment with strict deadlines, competing priorities, moving parts and unplanned requests
  • Drive to take projects to the next level without direction
  • Ability to explain complicated concepts in a simple and effective manner
  • Ability to work independently and as a member of a team
  • Willingness to research and problem solve before turning for help -- you understand how to use technology as a research tool

Hours: Minimum 40 hours / week (Monday – Friday) & possibly some Saturdays as needed

Pay: Negotiable for the right candidate

Benefits: Health, Dental, & Vision insurance, Personal Leave, Sick Leave, Paid Time-off, Employee Discounts on Company Products

How to Apply:
Please send cover letter explaining why you are the best candidate for the position in 250 words or less, a detailed CV, and the contact information for three professional references by email to: hr(at)nutrigold(dot)com. We thank all applicants in advance for their interest in this position, but only candidates short-listed for a personal interview will be contacted.


Job Title: Graphic Designer

General Description: A fast-growing nutraceutical company based in Orem, UT is looking for an energetic, experienced, dynamic, and creative Graphic Designer with proven artistic capabilities and the ability to create and develop visual media in print, digital, and multimedia formats. The ideal candidate will be:

  • Self-directed in areas of design
  • Adept at the use of relevant technology
  • Able to work on a broad range of marketing activities
  • Excited at the opportunity to help design the company’s integrated marketing strategy & social media presence
  • Able to create an effective and consistent marketing / sales support portfolio

‪‪Summary of Key Responsibilities:

  • Propose, develop and design fresh, out-of-the-box ideas / concepts
  • Design production-ready integrated marketing materials for print and web, including advertising, marketing collateral, newsletter graphics, POP, tradeshow, flipbooks, website, online store and intranet pages
  • Support marketing programs created for product education as well as sales campaigns
  • Assist in the development of new ways to incorporate messaging across different communication media
  • Aid in the development of templates and brand guidelines
  • Organize, update and maintain product image library
  • Oversees timely product updates to website in coordination with marketing manager

Required Qualifications & Experience

  • Associate’s degree or higher in a related field (e.g. Graphic Arts, Visual Communications)
  • Expert proficiency in Adobe Creative Suite Illustrator and Photoshop (InDesign a plus)
  • Practical experience with digital photo equipment including video production / editing
  • Experience using 3D Max or Maya preferred, but not required
  • Minimum 3+ years of hands-on print/electronic design work
  • Keen understanding of best practices in electronic and print design
  • Knowledge of HTML, CSS, and Wordpress
  • Experience working in packaging design preferred, but not required

Required Skills & Abilities

  • Exceptional attention to even the smallest creative detail - font treatment, alignment, layout, etc.
  • Strong organizational skills and ability to manage multiple concurrent projects
  • Ability to work collaboratively as part of a dynamic team as well as independently with little or no supervision
  • Self-motivated, flexible, and organized with strong technical skills and equally strong conceptual experience
  • Ability to work well in a fast-paced environment
  • Ability to present and explain visual concepts to non design-savvy colleagues.

Position: Exempt (Salaried)

Hours: Minimum 40 hours / week (Monday – Friday) & possibly some Saturdays as needed

Pay: Negotiable for the right candidate

Benefits: Health, Dental, & Vision insurance, Personal Leave, Sick Leave, Paid Time-off, Employee Discounts on Company Products

Growth Potential: Sky is the limit for the right candidate

How to Apply:
Please send cover letter explaining your interest in the position in 250 words or less, a comprehensive design portfolio, detailed CV, and the contact information for three professional references by email to: hr(at)nutrigold(dot)com. We thank all applicants in advance for their interest in this position, but only candidates short-listed for a personal interview will be contacted.


Job Title: Human Resource Generalist

General Description: A fast-growing nutraceutical company based in Orem, UT is looking for a bright, energetic, experienced, resourceful, and dynamic Human Resource Manager with exceptional communication and interpersonal skills to provide HR, Payroll, and Administrative Support to Management and help develop, contribute to, and maintain a company culture that values integrity, passion, teamwork, personal responsibility, fairness, and mutual respect and rewards sincerity, work ethic, dedication, and loyalty.

Recruiting, Orienting, Training, & Evaluating

  • Conduct recruitment effort for all exempt and nonexempt personnel, students, and temporary employees; conduct new-employee orientations; monitor career path program, write and places advertisements
  • Assist in hiring process by coordinating job posting on company and employment websites, reviewing resumes, performing telephone interviews and reference checks
  • Perform interviews with management, conduct new hire orientation and complete onboarding process
  • Maintain organization staff by establishing a recruiting, testing, and interviewing program
  • Counsel managers on candidate selection, conduct and analyze exit interviews, and recommend policy or process changes as necessary
  • Prepare employees for assignments by establishing and conducting orientation and training programs
  • Schedule and conducting job evaluations / performance appraisals
  • Coordinate and/or conduct exit interviews to determine reason(s) for separation
  • Develop, implement, review, and revise employee retention policies, procedures, and programs

Liaison between Management & Employees

  • Responsible for the development of processes and metrics that support the achievement of the organization's business goals
  • Advise / counsel management and employees regarding HR related issues
  • Schedule management conferences with employees to resolve employee grievances
  • Assist in planning, monitoring, and evaluating employee work results by training managers to coach and discipline employees

Record-Keeping & Legal Compliance

  • Update job requirements and job descriptions for all positions
  • Maintain management guidelines by preparing, updating, and recommending human
  • resource policies and procedures
  • Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, and maintaining appropriate records
  • Develop and maintains affirmative action program; file EEO-1 report annually; maintains other records, reports, and logs to conform to EEO regulations
  • Administer various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepare and maintain employee handbook and policies and procedures manual

Payroll & Benefits Administration

  • Run payroll and administer compensation program; monitor performance evaluation program and revise as necessary
  • Perform benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees
  • Maintain a pay plan by conducting periodic pay surveys, preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions
  • Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management
  • Assist in directing the processing of benefit claims, obtaining and evaluating benefit contract bids, awarding benefit contracts, and designing and conducting educational programs on benefit programs

Other Responsibilities

  • Organize company events including, but not limited to, company luncheons, holiday parties, annual awards gala, etc.
  • Responsible for employee safety, welfare, wellness and health initiatives, charitable giving programs, and other employee services, counseling and consultations
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Participate in administrative staff meetings and attends other meetings and seminars Maintain company organization charts and employee directory
  • Recommend new approaches, policies, and procedures to facilitate continual improvements in efficiency of department and services performed
  • Enhance technology-driven methods of human resource functions
  • Assume a leadership role in developing a culture that enables employees to perform in accordance with the firm’s objectives
  • Perform other related duties as required and assigned

REQUIRED Education & Experience

  • A bachelor's degree in Human Resource Management AND at least three (3) years of HR experience, OR
  • A master' degree in Human Resources Management AND two (2) years of experience in the HR field, OR
  • Seven (7) years of experience in the HR field, OR
  • Any similar combination of education and experience
  • Extensive experience in personnel and resource management
  • Intermediate to advanced understanding of FLSA, Utah Labor Law, and Federal Law Benefits Administration
  • Professional in Human Resources (PHR) certification desired, but not required

REQUIRED Skills & Abilities

  • MUST be tech-savvy - proficiency in using a variety of computer software applications (e.g., MS-Office, Quickbooks, and Google Documents)
  • Considerable knowledge of principles and practices of personnel administration (e.g. HR, Benefits Administration)
  • Ability to effectively balance company objectives with employee satisfaction
  • Intermediate to advanced expertise / experience in HRMS / HRIS
  • Effective interpersonal skills to handle sensitive and confidential situations and documentation
  • Effective oral and written communication skills
  • Excellent interpersonal skills (e.g. listening skills, conflict management skills)
  • Outstanding ability to prioritize, multi-task, and complete assigned tasks in a timely manner
  • Excellent judgment and decision-making skills
  • MUST pass a background check

Position: Exempt (Salaried)

Hours: Minimum 40 hours / week (Monday – Friday) & possibly some Saturdays as needed

Pay: Negotiable for the right candidate

Benefits: Health, Dental, & Vision insurance, Personal Leave, Sick Leave, Paid Time-off, Employee Discounts on Company Products

How to Apply: Please send cover letter explaining why you are the best candidate for the position in 250 words or less, a detailed CV, and the contact information for three professional references by email to: hr(at)nutrigold(dot)com. We thank all applicants in advance for their interest in this position, but only candidates short-listed for a personal interview will be contacted.


Job Title: Office Supervisor

General Description: A fast-growing nutraceutical company based in Orem, UT is looking for a bright, energetic, dynamic, and experienced office supervisor to oversee, direct, and organize the work of all employees to ensure that the company’s day-to-day operations run smoothly and efficiently.

Key Responsibilities include:

  • Serving as the go-to person for all office needs
  • Being a valuable resource to the entire office by being the most knowledgeable person about the office
  • Managing the facility including responding to all requests and maintaining vendor list for maintenance issues
  • Providing administrative support (directing phone calls, taking messages, managing calendars) for key personnel
  • Coordinating all travel arrangements and ensuring employee compliance with established travel policies and procedures
  • Coordinating and maintaining all office supplies needs (office stationery, snacks & beverages)
  • Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement
  • Organizing office operations and procedures and design and maintain accurate & efficient filing systems
  • Coordinating external events logistics and schedules
  • Assisting the Human Resources Manager with on-boarding of new hires to ensure a smooth transition.
  • Directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment

Required Education, Experience, & Skills

  • Associate’s Degree or higher (in a related field) with 3+ years experience as Office Manager OR 5+ years experience as Office Manager
  • Exceptional written, oral, and listening skills
  • Excellent interpersonal and mediated communication skills
  • Excellent judgment and decision-making skills
  • Ability to prioritize and manage multiple tasks without sacrificing attention to detail
  • Must enjoy performing a diversity of tasks in a fast-paced environment
  • Excellent time-management skills and ability to work well under pressure
  • Self-starter who can work well collaboratively as part of a team and independently with little or no supervision
  • Flexible, open-minded, and able to incorporate feedback to improve performance
  • A positive “roll-up-your-sleeves-and-get-the-job-done” attitude

Position: Hourly (Non-Exempt)

Hours: 40 hours / week (Monday – Friday)

Pay: Depends on experience and negotiable for the right candidate

Benefits: Health, Dental, & Vision insurance, Personal Leave, Sick Leave, Paid Time-off, Employee Discounts on Company Products

Growth Potential: Sky is the limit for the right candidate

How to Apply: Please send cover letter explaining why you are the best candidate for the position in 250 words or less, a detailed CV, and the contact information for three professional references by email to: hr(at)nutrigold(dot)com. We thank all applicants in advance for their interest in this position, but only candidates short-listed for a personal interview will be contacted.